Company Policy

  • While I understand that emergencies do come up, scheduling is booked back to back. If possible, I need to be notified 24 hours before appointment time if an appointment needs to be rescheduled. If the appointment is cancelled within the 24 hour mark, a 50% charge of the service will be applied.

  • If appointments were late/no showed at two or more times, you will no longer be allowed to book with us.

  • Please arrive 5-10 minutes before appointment time. If arrival time is more than 15 minutes after start of appointment, we will need to reschedule.

  • When coming for fills, if less than 30% of extensions is remaining on the lashes, the appointment will be treated and charged as a full set, and may need to be rescheduled for a longer time opening.

  • If using the online booking system, please book for the correct service.

  • No refunds will be given under any circumstance.

  • If you are not satisfied with the service, you will have five days to contact us and schedule a time to come in and replace or fix any lashes. If after the five days has passed, a touch-up fee will be applied. 

  • A card will be held on file and taken before the appointment is booked. A 50% no refundable fee will be charged if the appointment is a no show.